I wish to complain about my housing association, where do I go now that I have completed their complaints procedure?

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them. Their service is free, independent and impartial.

They resolve disputes involving the tenants and leaseholders of social landlords and their voluntary members (private landlords and letting agents who are committed to good service for their tenants).